Mr. Nelson claims he had no idea his tracks were weakening. He just heard a snap one day while closing his garage door, and found one of the tracks broken almost in two. The door still closed, but he was afraid to open it again with a broken track.
Since the customer’s car was already parked outside of the garage, there was no need to clear the space. We’d already gotten the door’s measurements over the phone and brought the replacement track along. After removing the broken one, we screwed in the replacement and leveled it carefully. Then, it was time to reinstall the door and connect it to the lift cables.
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